Distributor of Quality Brands
Warranties
If the item supplied is not as described, is faulty or not suitable for the function intended, we offer a replacement free of charge provided the item has not been altered, worn or damaged in any way. Advice of a return must be made without delay, generally within 24 hours of receipt where practical
Refund Policy
If you’re not completely satisfied with your purchase of our products please contact us within seven working days to arrange an exchange or refund. All items returned to us must be in original condition, not altered, damaged or used in any way whatsoever and returned in original boxes.
Thank you
Eagleye Hunting Gear - Terms and Conditions
Dealer / Payment Terms
Dealer Trade: All Dealer Orders will incur a delivery charge which will be supplied on the invoice that is produced once the order has been received. The agreed dealer payment terms established with Eagleye Head Office Australia will be honoured according to the agreed terms.
Dealer Accounts: Accounts become deactivated if no activity has been made in 12 months or if the minimum spend per year hasn't been met.
Consumer: All Consumer Purchases are payment before dispatch terms. A delivery charge which will be allocated immediately during the purchase. Eagleye reserves the right to review the purchase and add a charge if the correct fee was not allocated due to glitches in the programme or incorrect details entered.
Privacy and Security
All payments and credit card details are secured and considered highly confidential. All credit card numbers are destroyed once the transaction is complete.
Consumer and Dealer email and contact details supplied will automatically be placed in the Eagleye Data Base whereby the Consumer or Dealer will receive relative emails concerning the products Eagleye produces or may be promoting at the time. This includes warranties or call backs of any kind that may arise during the life of the product. If the buyer does not wish to receive such emails, the buyer is expected to state this at the time of the purchase or simply unsubscribe upon receiving an email.
Deliveries and Inventory
Domestic delivery may take between 3-5 days to dispatch depending on the availability of the items ordered. If dispatch will be delayed for longer than 3-5 days, the buyer will receive a notice of such delay and have the option of a refund or to wait for the item to be dispatched. Usual delivery times can vary from 2-10 days depending on location. A tracking number will be supplied once dispatch has been completed.
International delivery may take between 3-5 days to dispatch. If dispatch will be delayed for longer than 3-5 days, the buyer will receive a notice of such delay and have the option of a refund or to wait for the item dispatch. Delivery times are between 10-20 days, depending on the country or region. Considering time zones and weekends this may take a little longer on some occasions, including Christmas time periods which may cause more delays. A tracking number will be supplied once dispatch has been completed. Eagleye reserves the right to deny a delivery to particular countries or regions where we see necessary, whereby the consumer will receive a full refund.
Incorrect Listings
Any website errors in listing of the Product name, description, or pricing of any item displayed on this website is subject to database listings and if listed incorrectly due to human error or software error, will be changed as soon as possible to be corrected. If a purchase is made of an item and it has an incorrect product name, description, or pricing, then we will notify you immediately upon receiving the order of the incorrect listing. We are not obliged to sell an item listed with incorrect details in any manner and is part of our Ordering Policy that when making a purchase any item can be withdrawn from sale due to being out of stock or incorrectly listed for whatever reason.
Warranties
All brands sold on this site are under supplied manufacturer’s warranty stated on the package. All products and units have spare parts and can be supplied direct from Eagleye or a Dealer. Warranty only covers parts that have failed, not abused or damaged from misuse by the user. To make such claims the consumer is expected to either return the item to the Dealer, or mail it to Eagleye Head Office. A warranty claim must be completed on the warranty claim facility on the Eagleye Website. Eagleye does not cover damage to equipment, persons, or properties while using these products. Shooting, hunting or any sport has a risk factor of danger and can cause harm, the user must be cautious and use at own risk.
Business Hours: Monday to Friday 9:15 am to 4:30 pm (Sydney Time)
(After hours call Michael: 0405 248 040)
Please supply images of the faulty parts if possible: email to admin@eagleyehg.com
Note: Warranties only cover faulty parts/products branded and manufactured by Eagleye Hunting Gear. Eagleye does not cover damage to associated equipment, persons or properties used or around the supplied item. Eagleye does not cover claims that are caused by misuse, abuse, or neglectful acts caused by the user.
Eagleye Hunting Gear is an Australian Based company. We apologise if there are any delays in getting you, our most valued customer, the parts or replacements you may need. Please bear with us, we guarantee all our products and aim to make your experience dealing with us comfortable and trust you will be a satisfied customer.
Eagleye specializes in:
At Eagleye Hunting Gear we are focused on delivering great service to tailor to the needs of the current market. By providing consistent reliability to our dealers we hope to provide prompt service to our customers ensuring total customer satisfaction. Eagleye values the relationships built with our dealers and strive to continue improving. Eagleye warrants all our brands and products, if you have any issues please contact our customer service on: 02 9773 6874 where our friendly staff will ensure your full satisfaction.